Why do I need an adapter for my Mac? 

Nearly all electronic manufacturers have adopted HDMI as the standard interface used to transmit audio and video. While there are some models that do utilize HDMI, Apple has also elected to use a royalty-free interface called DisplayPort, or their own proprietary interface (Thunderbolt, Lightning). If you have one of those models, an adapter is needed to convert the signal to HDMI or VGA.

Why do you not provide adapters? 

By offering equipment for customer use, there’s an implied guarantee of functionality to the user. Since HDMI is the de facto audio/visual electronics interface, there is no set standard for how compatibility information should be communicated when a third-party adapter is used. Additionally, certain conditions can alter a Mac’s display settings, often unbeknownst to the user. These settings can break HDCP compatibility, which also causes display issues. This ultimately creates an unreliable user experience, which falls below the standards our customers expect.

How can I arrive to my event prepared?

These tips will help us provide you with running your event as smoothly as possible:

  • Give us much detail as you can
  • Rehearse your program if you’re able.
  • Time it; note any scenes or transitions that made need special attention.
  • Provide an agenda or order of events for tech running your event to follow. i.e. – what music to play, what source it’s playing from, when it plays, etc.
  • If possible, have a member of your organization dedicated to assisting the tech run your event.
  • Arrive on time, and be prepared to test all A/V. The more time we have to ensure everything is working the way you like it, the smoother your program will be.
  • Try to simplify as much of your A/V needs as possible. Are you playing music from a Youtube video, then an iPod, then a CD, then your Droid? Put everything all on one device, in the order you want it played.
  • Make sure the volumes from all the songs you want played are the same.
  • Be aware of exactly how long you have access to the technician working.

What is feedback and how can I avoid it from happening?

Microphones collect sound, which is then transmitted through a speaker system. Feedback occurs when the sound coming from a speaker gets picked back up by the microphone, creating a loop. This can be avoided by adhering to the following microphone techniques:

  • Hold the mic close to your mouth.
  • Don’t speak quietly.
  • Avoid pointing the microphone at speakers.

Can you help me if my computer isn’t working?

If you are using one of our laptops, our technicians are able to provide a basic level of support. This includes system settings, login information, and connectivity issues. User accounts and software assistance is beyond our scope. Due to liability reasons, we are unable to provide any kind of support for customer provided laptops.

What if I reserve equipment and do not use it?

If you are an organization that incurs charges, you will be charged for equipment regardless if you use it or not, as this removes the resource from inventory and prevents others from using it.

I have an event and expect it to be loud. Can I host it in the Union?

We cannot turn up the volume of your program to a level where it distracts the group next to you. Additionally, meeting rooms are dedicated to meetings and are not appropriate spaces for anything significant in size or sound volume. 304, the Ballrooms, the Theatre, or the Lobbies are more appropriate spaces for these types of events.

The University is closed due to inclement weather, is the Union still open/will my event still take place with A/V?

If the University closes during inclement weather, all programs using the Ballroom, Theater, 104, 304’s, Art Gallery, and North and South Lobbies are canceled. Any other event using a meeting room is available “as is”, and will not have access to any A/V support.